We bring you the best food experience in different cuisines that fill the soul's needs. Kids friendly environment, where they can play, sit and even cook while your rest and enjoy our relaxed environment.

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Terms & Conditions

Delivery

Orders are currently 7 days a week.  Orders must be received by 60-120 min prior to delivery in order to leave time for freshly baking your items. Some items may require a longer turn-around. All our perishable products are sent to you fresh and securely packed – as such we are able to deliver only to Dubai; takeaway option is available for all customers.

  • Your Menu order will be arrive any time between 10 am and 10 pm on your delivery day.
  • We are covering all the Emirates for the events, Orders must be received by 2 to 7 days prior to event day “events packages to discussed with our company first before place any orders”.
  • Special Orders must be received by minimum 24 hours prior to delivery in order to leave time for freshly baking your items (TBC).
  • Delivery is not guaranteed for any particular time during the day.
  • If you may be out when your package arrives and leave details of where it should be left.  This could be an alternative house number, or in a safe place on your property such as in your garage or porch “this is will be the customer’s liability and the order will be confirmed delivered”.
  • Please let us know as soon as possible if your order has not arrived within the time frame.
  • The customer has to check his item in front of our Driver for any valid comments.

Please note that delivery times may be affected by public or Bank holidays.

Terms

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us a customercare@torta.ae.

These Terms and Conditions and your use of our web site are governed by UAE law and you agree to submit to the non-exclusive jurisdiction of the UAE court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Arab Emirates and under UAE law. Whilst we are happy to consider requests for products and enquiries from outside the UAE, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UAE complies with any applicable non-UAE laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and TORTA Bakery & Sweets for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer’s statutory rights.

Prices and availability of goods is subject to change without notice.

Canceling An Order

Due to the perishable nature of some of the products TORTA Bakery & Sweets will accept any cancelled orders prior to the goods being Manufactured or despatched from the bakery. If you would like to discuss a cancellation, please contact us at orders@torta.ae

quoting your Name, Order Reference Number and the date of your order. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.

Returns/Refund Policy

If for any reason you are not happy with your TORTA Bakery & Sweets products we will offer you a full refund “Valid reason has to be Noted”
Any returns and refund will be arranged within seven working days of the matter being settled.

Further Advice

If you need more information on our products we sell, or have any other queries, please call +971503442590 or email order@torta.ae.

Payment and Taxes

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard. All transactions are shown in AED sterling.

All prices quoted on this website are accurate at the time of publication and are quoted in Arab Emirates Dirhams (AED) and where appropriate are NOT inclusive of UAE tax (VAT) at the current rate. If your order is being despatched to a destination outside the UAE, then we will apply UAE tax (VAT) at the current rate. The current rate of VAT is 5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press.

Customer Complaints

Any complaints or queries you might have should be addressed to customercare@torta.ae

Disclaimer & Limitations of Liability

TORTA Bakery & Sweets does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither TORTA Bakery & Sweets, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of TORTA Bakery & Sweets or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability in these conditions shall apply equally for the benefit of TORTA Bakery & Sweets and any other associated company of TORTA Bakery & Sweets as if references to TORTA Bakery & Sweets included references to each such associated company.”

While TORTA Bakery & Sweets uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and TORTA Bakery & Sweets will not be responsible for any errors or omissions or for the results arising from the use of such information.

While TORTA Bakery & Sweets takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, TORTA Bakery & Sweets will not be responsible nor liable for your use of any other websites which you may access via links within this website. TORTA Bakery & Sweets does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with TORTA Bakery & Sweets.

The entire liability of TORTA Bakery & Sweets under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

TORTA Bakery & Sweets will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

TORTA Bakery & Sweets may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of TORTA Bakery & Sweets.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of TORTA Bakery & Sweets or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with TORTA Bakery & Sweets.
  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Registered Office: TORTA Bakery & Sweets, Nakheel – International City – Dubai

IC1-ENG-Y04-S02
VAT Number: 100529437400003

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